Here are the final results of the survey on Black Pete.

The final results of the survey on Black Pete.

Online shopping has been growing at an alarming rate worldwide but data collection, which is required in online transactions, has had a negative impact on consumer attitude and behaviour.

"84% of people interviewed admit that they are aware of companies tracking the websites they’re visiting, and build on it personalized recommendations of goods."

"Nevertheless, consumers take it as a trade-off policy of the deal and give their consent for their personal data processing when informed about the emerging profit. Moreover, the tendency to cooperate increases yearly, as in 2011 it was confirmed by 45% of people, as compared to 59% in 2014."

"Most consumers are not happy with the situation due to their dependence on algorithms and the use of their personal data by online stores. 71% declare they feel uncomfortable about the amount of information collected by stores from them."

"A notable 52% state that the shopping process has become a depersonalized experience and that shop algorithms are dictating their shopping choices. However, the situation is positive for retailers and not for shoppers: 66% of those involved in the survey declare that they are looking for inspiration while shopping."

"71% of people would like to use interactive panels to try clothes without a necessity to change it. But they still want a personal contact with the personnel."

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The annual transaction value of online, mobile and contactless payments will reach USD 4.7 trillion by 2019, up from just over USD 2.5 trillion in 2014.

"The largest net increase in spend would occur through remote physical goods purchases. The research has also highlighted the dramatic surge in activity in emerging markets such as China, with the online retailer Alibaba accounting for 20% of global business to consumer (B2C) and consumer to consumer (C2C) eRetail worldwide in 2013."

"However, the study has observed that while there was organic growth in the overall transaction levels due to increased purchasing on tablets and mobile, a significant proportion of tablet usage represented migration from desktop activity. The research has also pointed out that combined transactions on mobile handsets and tablets would exceed those on desktops and laptops for the first time this year."

"The report has also noted that there was accelerating migration from physical format (DVD, CD) to digital (stream, download) across all core content sectors. These included a marked trend towards VOD (Video On Demand) from players such as Lovefilm and Netflix at the expense of DVD, with online VOD services in commercial deployment in most European markets."

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Polish Post has revealed plans to launch a new service for ecommerce shipping by combining shipping with financial and digital services.

"The company will provide a returns capability to allow consumers to return items purchased online. The would be platform will involve services from Bank Pocztowy, Polish Post’s postal insurance business Ubezpieczenia Pocztowe and the company’s digital platform Envelo for payment and invoicing."

"Online shopping accounted for about a quarter of the entire parcel market in Poland in 2013. Additionally, it carried out about 31% of those ecommerce shipments."

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Indonesian B2C ecommerce growth potential global market.

"Indonesia, a market with high double-digit annual growth rates, is the second fastest growing B2C ecommerce market worldwide. However, logistics and payment infrastructure represent ecommerce development hurdles."

"Indonesia ranks fourth globally in terms of population and has had a relatively low internet penetration, reaching under 30% in 2013. Internet penetration, however, is projected to top 100 million, with online shopper penetration also increasing by 2016. "

"A revised ecommerce legislation is expected to take effect in Indonesia in 2014 and, thus replace the current unclear regulations for the industry. Among the considerations in the proposed legislative package are provisions to strengthen consumer rights, such as the obligation of merchants to provide full information about their services and their legal status."

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